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How to Pick the Best Business Telephone System

Before acquiring a business telephone system, you need to consider why you need the system and what to expect from it. Do you need separate extensions for your employees? Will voicemail be useful for your employees? Will your workers be based in remote locations? How many workers do you have right now? How many workers will you recruit soon?

Explore the market for different types of phone systems, newest technology and features. It is important to appreciate the utility of the telephone features in order to select a good office phone system.

Analog vs. digital telephone systems
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Analog phones transmit sound via continuous waves. External factors like the elements and noise may easily disrupt signals, which is why analog systems sometimes produce fuzzy sounds.
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Digital phones convert signals into binary units and then recombine them at the opposite end. This makes sure the sound is of much better quality than in analog systems.

Compared to analog phones, digital phones are easier to customize. It’s easier and cheaper to customize software than hardware. Analog phone systems can only be reprogrammed by the manufacturer or analog phone systems expert while digital phone systems can be reprogrammed easily.

Analog phone systems are cheaper than digital phone systems. The initial set up, maintenance and programming of digital phones can only be performed by qualified technicians.

Common small business phone systems

PBX systems

These facilitate both internal and external phone calls. Initially, these systems were very expensive, but thanks to technological changes, they are cheaper now for smaller businesses.

VoIP system

The internet and changing technology makes a VoIP system a convenient and inexpensive solution for small businesses. Its downside is that it can’t work without the internet.

Hybrid PBX system

Hybrid PBX combines both VoIP and PBX systems, making it a cost-effective option. Businesses can slash costs using VoIP, and turn to PBX when internet outage occurs.

Attractive features in business phone systems

Here are some standard features your business telephone system should have in order to radically improve productivity:

Call forwarding–allows calls to be forwarded to another number.

Call waiting–lets you put the current call on hold so you can attend to an incoming call.

Speakerphone–allows several people to interact via a microphone and speaker

Auto attendant–questions callers and finds them the right extension without the need of an operator.

Speed dialing–connects to vital contacts quickly

Faxing features–enable faxing

Remote voicemail access–lets you track voicemails from anywhere.

Ask other customers what kind experience they’re getting from their office phone systems, and which features they consider useful. Users can provide a more genuine account of the advantages and performance of telephone systems than vendors. Use a telephone system properly so your business can save costs as well as increase productivity.